COVID-19 Statement | General

COVID-19 Statement

LAST UPDATED ON 22/12/2021

As you may have seen in the press, there has been a sharp rise in COVID cases across the UK, driven by the Omicron variant.  As a business, we have also seen an increase in the number of people isolating and testing positive.  Therefore, in order to reduce the chances of the virus being brought into the Data Centres, we are once again tightening our controls.

Effective immediately, we will be reducing our onsite presence at our Data Centres. Only essential staff will be attending site with all other staff asked to work from home.  This will reduce footfall on site and reduce the risk of the virus spreading to our shift teams. We respectfully request that all customers also review attendance and keep this to essential visits only.  We will also be disabling the biometric readers across site to minimise risk of the virus spreading.    All other controls remain as previously advised:

  • Please only attend site if it is essential for you to be there
  • Face coverings are now be mandatory.  If an individual is exempt from wearing a face covering then the Data Centre Manager will assess the risk case by case. We reserve the right to deny access if we believe the risk is too high.
  • Anyone attending site should conduct regular Lateral Flow Tests at least twice weekly
  • If you feel unwell in anyway, please do not go to site
  • Temperature checks must be undertaken on entry to site.  We reserve the right to refuse access to anyone with a temperature reading of 38 degrees or above 
  • Please ensure you maintain 2 metre social distancing 
  • Please maintain good hygiene and wash hands regularly

We hope that the easing of these controls allows you to return to an increased state of normality and we would like to thank all customers for your continued support on this matter.  If you have any questions or feedback please feel free to get in touch at This email address is being protected from spambots. You need JavaScript enabled to view it..

CBRE COVID-19 Impact Report: VIRTUS' CEO, Neil Cresswell, shares insights into the short term and long-term impact on the data centre industry. Read the full report here



FAQs

Are all of VIRTUS’ data centres still fully operational?

All VIRTUS sites remain fully operational. We are continuing to closely monitor the current unfolding Coronavirus situation in the UK.

We always operate in line with our ISO certifications, which does include epidemic planning. These documents are under continual review in line with developments in national guidance.

 
How does VIRTUS plan for the eventuality that there is a case associated with one of its data centres?

VIRTUS follow the advice provided by Public Health England (PHE). Firstly, anyone feeling at all unwell cannot gain access to a site. Secondly, if a person is diagnosed with COVID-19 they will be asked to self-isolate for 7 days. Following PHE advice VIRTUS will carefully clean all areas the individual has been in and monitor the staff they have been in contact with.

 

Are Data Centre Operators classed as ‘Key Workers’ in the UK?

Yes, those running Data Infrastructure are designated key workers. Please see: https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision

 

What would happen if someone started to display symptoms whilst at a data centre?

VIRTUS follow the advice provided by Public Health England (PHE). Firstly, anyone feeling at all unwell cannot gain access to a site. Secondly, if a person falls unwell while on site they are immediately asked to return home, self-isolate and use the NHS111 website. Following PHE advice VIRTUS will carefully clean all areas the individual has been in and monitor the staff they have been in contact with.

 

Who can I contact if I have further concerns?

If you have any other questions or concerns please get in touch with our 24/7 Service Management Centre (This email address is being protected from spambots. You need JavaScript enabled to view it.).