COVID-19 Statement | General
COVID-19 Statement

COVID-19 Statement

LAST UPDATED ON 03/11/2020

VIRTUS continues to monitor the Coronavirus situation in the UK and work closely with the UK Government and Data Infrastructure sector on response and precautions. The UK Government has now announced tighter COVID-19 restrictions which will take effect across the country between Thursday the 5th November and Wednesday the 2nd of December. VIRTUS have reviewed the new guidelines and can confirm that the current COVID-19 measures we have in place will remain unchanged. The health and safety of our staff, customers, contractors and suppliers remains our priority and we continue to encourage anyone who can, to work from home and to keep visits to our Data Centres to essential visits only.

VIRTUS has instigated several controls and precautionary measures over the past months, to maximise the safety of all site users and ensure robust business continuity in service provision: 

  • We are limiting VIRTUS staff on site to essential data centre staff only
  • Effective immediately, anyone attending one of our Data Centres will be required to wear a face covering when moving around site. 
  • We have implemented staff segregation to limit the exposure between teams
  • COVID-19 declarations will be made at the site perimeter
  • All planned site tours will be cancelled


We ask all customers to continue to limit site attendance to essential visits only. In addition, if attendance is required at more than one of our data centres, a 48 hour window should be maintained between each site visit. Access to site continues to only be permitted under the following circumstances:

  • Individual attending is listed on the Epidemic Master Access List

OR

  • Individual has an approved emergency access request. Please note that all access requests must now state the reason for the visit in order for the request to be approved by the VIRTUS site team

Everyone attending site will be asked the following questions and VIRTUS reserve the right to refuse access if the answer to any of these questions is ‘Yes’:

  1. Are you feeling at all unwell including loss of smell or taste?
  2. Have you been asked to self-isolate?
  3. Have you been in contact with or is suspected to have contracted the Coronavirus in the last 7 days?
  4. Have you been contacted by the NHS Test and Trace and awaiting testing or results?

 

The Health and Safety of our staff, customers, contractors and suppliers remains our priority. We would therefore like to thank all customers for your continued support at this challenging time. We will continue to keep you informed as the situation develops but if you have any questions or feedback in the meantime please feel free to get in touch at This email address is being protected from spambots. You need JavaScript enabled to view it..

CBRE COVID-19 Impact Report: VIRTUS' CEO, Neil Cresswell, shares insights into the short term and long-term impact on the data centre industry. Read the full report here



FAQs

Are all of VIRTUS’ data centres still fully operational?

All VIRTUS sites remain fully operational. We are continuing to closely monitor the current unfolding Coronavirus situation in the UK.

We always operate in line with our ISO certifications, which does include epidemic planning. These documents are under continual review in line with developments in national guidance.

In accordance with Government guidelines relating to social distancing, we are managing the footfall at each site to ensure visitors and staff visit our data centres only if it is necessary. Questionnaires are required to be filled in before any access is granted.

 
How does VIRTUS plan for the eventuality that there is a case associated with one of its data centres?

VIRTUS follow the advice provided by Public Health England (PHE). Firstly, anyone feeling at all unwell cannot gain access to a site. Secondly, if a person is diagnosed with COVID-19 they will be asked to self-isolate for 7 days. Following PHE advice VIRTUS will carefully clean all areas the individual has been in and monitor the staff they have been in contact with.

 

Are Data Centre Operators classed as ‘Key Workers’ in the UK?

Yes, those running Data Infrastructure are designated key workers. Please see: https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision

 

What would happen if someone started to display symptoms whilst at a data centre?

VIRTUS follow the advice provided by Public Health England (PHE). Firstly, anyone feeling at all unwell cannot gain access to a site. Secondly, if a person falls unwell while on site they are immediately asked to return home, self-isolate and use the NHS111 website. Following PHE advice VIRTUS will carefully clean all areas the individual has been in and monitor the staff they have been in contact with.

 

Who can I contact if I have further concerns?

If you have any other questions or concerns please get in touch with our 24/7 Service Management Centre (This email address is being protected from spambots. You need JavaScript enabled to view it.).