Service Excellence - VIRTUS Data Centres

Service Excellence

We are proud of our ability to exceed customer expectations around transparency, flexibility, responsiveness and quality of service.

We are proud of our ability to exceed customer expectations around transparency, flexibility, responsiveness and quality of service.

World class data centres require world class customer service teams. We are proud of our ability to exceed customer expectations around transparency, flexibility, responsiveness and quality of service. Our operational staff are trained and certified using the current ITIL Service Management principles to be part of your IT team focussing on running IT services that your users depend on.

We offer easy to buy, easy to operate services with automation and self-service features and free use of our VIRTUS Intelligent Portal (extendable Information and DCIM portal) to give you real time control of your IT at your fingertips. Our Market Place of services available in our data centres provides everything from moving services to a UNiX or SQL engineer available to hire for a day or as a fully managed service.

We aim to add value with our services not to add cost and hit captive customers with excessive charges. We make small margins to cover costs of add-on services such as cross connects and office space and migration services, with no hidden extras at inflated charges.

At VIRTUS, we are committed to working with customers to continually improve their service offering through regular reviews and agreed action plans. Customers also have the opportunity to provide additional input and feedback through our customer advisory board.