We are proud of our ability to exceed customer expectations around transparency, flexibility, responsiveness and quality of service. World class data centres require world class customer service teams. We are proud of our ability to exceed customer expectations around transparency, flexibility, responsiveness and quality of service. Our operational staff are trained and certified using the current ITIL Service Management principles to be part of your IT team focussing on running IT services that your users depend on. We aim to add value with our services not to add cost and hit captive customers with excessive charges. We make small margins to cover costs of add-on services such as cross connects and office space and migration services, with no hidden extras at inflated charges. At VIRTUS, we are committed to working with customers to continually improve their service offering through regular reviews and agreed action plans. Customers also have the opportunity to provide additional input and feedback through our customer advisory board. Datacloud Awards 2017 VIRTUS are delighted to have won the 'Excellence in Data Centre Service' Award at the Datacloud Awards 2017. The winners were announced at the Datacloud Europe event in Monaco on 6th June 2017.