LAUNCH OF THE NEW VIRTUS SMC We are pleased to announce the launch of the VIRTUS Service Management Centre (SMC). This service went live from 7am on Tuesday 2nd May 2017 and will provide a single point of contact for all customer operational requests and queries. The SMC will be based at our LONDON4 facility and will be operational 24/7. Contact details for the SMC: Phone – 0207 499 1300Email – This email address is being protected from spambots. You need JavaScript enabled to view it. The SMC will provide assistance with the following: • Vistor/Delivery Requests• Remote Hands Requests• Change Requests• Incidents• Ticket Updates• Cross Connects Requests• Master Access lists• Portal Logins• Meeting Room Bookings• Service Reporting• General Queries VIRTUS are commited to continually improving the service we deliver to our customers and we hope that you find the SMC a useful addition to our service offering.
